Show the Venter unconditional positive regard, and you will not only make their life that much easier, you will become a better Listener.
•The Persistence Principle: One And Done Is Never Enough As Listeners, we hear about every terrible act of which mankind is capable, and this can take its’ toll on us, but it is important to remember your Venters, to treat them as people, this means following up.
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•The Principle of Positive Regard Three words define the great Listener: unconditional positive regard. Though it is true that sometimes people need “tough love” and I have been in the place of giving that tough love, all advice given should always be with unconditional positive regard for the Venter; they are a human being and they can improve themselves if they set themselves to the task, most of them are here because either they do not believe in themselves or because nobody has believed in them.